Terms & Conditions

General Terms & Conditions

  • To ensure that all   pest management work is carried out in accordance with industry codes of   practice and regulations and with due attention to consumers, employees and   the environment.
  • To honor all   warranty commitments with prompt courteous attention.
  • To attend to   consumer complaints promptly and ensure that these are resolved.
  • To adopt a   professional image and behave responsibly at all times.

Contract Terms & Conditions


THE CUSTOMER means   the customer as specified at the top of the Service Agreement.

2. Payments

THE CUSTOMER will   make payments to DKG Pest Control as agreed in the Service   Agreement. Prompt payment is a condition of the agreement.

3. DKG Pest Control obligations – Pest Control Service

a) The pest control   service will be carried out in a professional manner at regular intervals as   specified in the service agreement. The technician will use and apply   pesticides and monitoring devices, as they deem appropriate on each visit.   Any infestation covered by the agreement and discovered during a visit will   be treated immediately if safe to do so.

b) The technician   will report to the site contact on each visit and will leave a written report   on the findings, treatments and recommendations made during the inspection.

c) Additional   visits/treatments to control the pests specified on the service agreement   will be carried out free of charge within the guarantee period on the   provision THE CUSTOMER has adhered to all previous recommendations in   accordance with site visit reports. Failure to comply will result in   additional charges to THE CUSTOMER for any additional site visits or   materials required to resolve any pest infestation issues.

d) All equipment supplied onsite as part of the   contract will remain the property of DKG Pest Control unless   purchased by the client. Any damages will result in a charge being levied to   THE CUSTOMER.

4. THE   CUSTOMERS obligations – Pest Control Service

a) To minimise pest   infestations by ensuring that the previous recommendations   made by the pest control technician are adhered to. Failure to comply will   result in additional charges to THE CUSTOMER for any additional site visits   or materials required to resolve any pest infestation issues.

b) Ensure all areas are kept clean and tidy at   all times. Food to be stored in suitable containers and no food debris on   floor or surfaces.

c) Ensuring all windows and doors are closed   where required, fitting of fly proof screens where applicable in accordance   with the Food Safety Act. DKG Pest Control can provide this   service if required at cost to THE CUSTOMER.

d) To provide   full access for DKG Pest Control representatives to carry out   its services during the normal working hours of 8am until 5pm Monday to   Friday, unless by prior written agreement.

e) Report any signs of definite pest activity   to DKG Pest Control immediately. If the pest activity is not   covered by the contract you should still contact DKG Pest   Control to inform them of the issue, where a survey can subsequently be   carried out and a cost can be provided to resolve the issue if   additional services are required.

f) Removal and disposal of dead rodent carcasses   or insects etc are the responsibility of THE CUSTOMER. DKG Pest   Control may agree to remove carcasses via a call-out charge on provision   that accessibility is suitable, this cost will be payable by THE   CUSTOMER.

g) THE CUSTOMER is responsible of ensuring no   persons/animals enter the treated areas where liquid insecticides/fumigants   have been applied. Isolation times will be advised on the related service   reports.

h) All equipment supplied onsite as part of the   contract will remain the property of DKG Pest Control unless   purchased by the client. Any damages will result in a charge being levied to   THE CUSTOMER.

i) To make prompt   payment to ensure no delays in site servicing.

5. Andover   Pest Preventions obligations – Fly Control Units

a) Sale of fly   control units includes delivery to the customer’s site.

b) Installation is   not included with the sale of the fly control unit and THE   CUSTOMER will be made aware of this at the point of sale. If   installation is required an additional cost will be incurred, payable by THE   CUSTOMER. Fly control units will require a plug socket to be   available on arrival in the appropriate fitting area.

c) A maintenance   contract covers annual replacement of the ultra violet tubes and starters.   THE CUSTOMER will receive between one (1) to four (4) visits   per year to inspect, clean and test the unit(s). See contract agreement.

6. The CUSTOMERS obligations   – Fly Control Units

When a maintenance   contract exists, THE CUSTOMER must take reasonable care of the   unit(s) installed in their premises: Damage over and above the normal wear   and tear will result in a charge being levied and the manufacturer’s warranties   being invalidated if the affected Fly Control Unit has been supplied by DKG   Pest Control.


For avoidance of unnecessary call-outs please   note:

In the case of Wasps, Flies, Fleas, Bedbugs,   Garden Ants and other crawling insects, insecticides applied will   have immediate effect in reducing insect activity. However, this is dependent   upon the insects present at the time of treatment. A presence of insects a few hours or days after treatment is normal and should not cause alarm.

In the case of treatment against rodents such as   Rats, Mice or Squirrels, a few days will elapse after application of bait   and/or traps before the treatment will become effective. We do not remove   carcasses from premises unless easily accessible and/or previously agreed.

 DKG Pest Control does not accept any   liability for loss, damage or injury to any domestic animals, livestock,   birds, goods or equipment unless the loss, damage or injury was caused   by negligence of DKG Pest Control. Notice of loss, damage or injury   must be notified in writing by THE CUSTOMER to DKG Pest Control within seven (7) days of occurrence. Failure of   notification will result in DKG Pest Control not being liable for   any loss, damage or injury.


This contract may   be terminated by DKG Pest Control forthwith if THE   CUSTOMER is in breach of any of his/her obligations under this contract;   or (being a Company) goes into liquidation; or if THE CUSTOMER shall   commit an Act of Bankruptcy; or have any receiving order made against   him/her; or shall make any arrangement with his/her creditors or any   assignment for the benefit of such creditors; or if distress or execution   shall be levied or threatened upon any of THE CUSTOMERS property or   any judgement against THE CUSTOMER shall remain unsatisfied for   more than fourteen(14) days. THE CUSTOMER may only assign the burden of   this contract with the written consent of DKG Pest Control.

The service   agreement is binding for one year from date   of commencement. This is an annual rolling contract  which   unless terminated at the end of the first year, with three (3) months   written notice as a requirement of termination to the   contract. Failure to supply written notice within three (3) months in   advance will result in full payment of the remaining annual   contract to be settled immediately.


The conditions 1 to   10 above, together with the entire agreement between DKG Pest   Control and THE CUSTOMER are contractual, any other alleged terms being   expressly excluded.

Change in Terms & Conditions may   be applied by DKG Pest Control at any time with a three (3)   month notification being issued to THE CUSTOMER in writing.